Faqs
FAQS
How do I create an account?
Click on the ‘Sign in’ button at the top right corner of our website. Fill in the required details and submit the form. Your account will be created.
What should I do if I forget my password?
Click on ‘Forgot Password’ on the login page and enter your registered email address. You’ll receive a link to reset your password.
How can I update my account information?
Log in to your account and navigate to the ‘Account Settings’ section where you can update your personal information, shipping address, and payment details.
How do I place an order?
Browse our products and add your desired items to the cart. Once you have all the items you need, click on the cart icon and proceed to checkout.
Can I cancel or modify my order after it's been placed?
Orders can be cancelled or modified within 1 hour of placement by contacting our customer support. After this time, we cannot guarantee changes due to processing times.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.
What is the procedure for cash on pickup?
The procedure is simple: order your desired product from our website and select the cash on pickup option during checkout.
How do I pay with cash on pickup?
When picking up your product from our location, you can pay in cash or transfer the amount using our specified payment methods.
When can I pick up my Order?
Once you’ve placed your order, you have 3 business days to pick up your product from our location. If not picked up within this time frame, your order will be cancelled.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard), Meezan Bank and local bank transfers in Pakistan. We also offer cash on pickup..
Is my payment information secure?
Yes, we use SSL encryption to protect your payment information. Your data is securely transmitted to the payment processor and is NOT stored with us.
What should I do if my payment is declined?
Double-check your payment details and ensure you have sufficient funds. If the problem persists, contact your bank or our customer support for assistance.
What shipping options are available?
We use Leopards Courier for deliveries throughout Pakistan. Shipping times and costs vary based on your location and selected option.
Do you ship internationally?
No, we do not ship internationally at this time.
What should I do if my package is lost or damaged?
Contact our customer support immediately. If your package is insured, we will investigate the issue and arrange for a replacement or refund as necessary.
What is your return policy?
If a product received does not match the description on our website, you have 7 working days from the date of delivery to request an exchange. To initiate a return, the product(s) must be undamaged, unopened, and returned with all packaging materials and documentation.
How do I initiate a return?
To initiate a return, please reach out to us using the contact information provided on our website.
How can I find more details about a product?
Click on the product image or name to view detailed descriptions, specifications, and customer reviews.
Are your products covered by a warranty?
Yes, most of our products come with a 7 days checking warranty. Specific warranty details can be found on the product page.
Do you offer bulk purchase discounts?
Yes, we offer discounts for bulk purchases. Contact our team for more information.