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Returns & Exchange

Exchange:

You can exchange any product purchased from Techrepublic.pk within 7 days of purchase under the following conditions:

  • The item is faulty, damaged, or defective at the time of delivery.
  • The item does not match the original specifications or is different from what you ordered.

To raise a dispute, please notify us within 7 days of delivery by contacting our support team via email at hello@techrepublic.pk or by calling 0332 272 2666. Each dispute will be evaluated on a case-by-case basis, and we strive to find a fair resolution for both parties.

For damaged items, it is essential to provide an unboxing video as evidence. Please email the video to hello@techrepublic.pk within 7 days of purchase to initiate the replacement process.

Returns:

If a product received does not match the description on our website, you have 7 working days from the date of delivery to claim an exchange the order. To initiate a return, the product(s) must be undamaged, unopened, and returned with all packaging materials and documentation.

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WARRANTY DETAILS

  • To claim a warranty issue, please reach out to us using the contact information provided on our website.
  • Defective or faulty products under warranty are sent to the distributor or vendor for repair, refund, or replacement based on their warranty policies.
  • Warranty claims will be rejected if the product has been physically damaged, incorrectly installed, or subjected to abuse.
  • Replacing faulty equipment is done after the official service agent confirms the warranty issue.
  • The warranty process usually takes up to 20 working days to complete.
  • Warranty eligibility applies only to products with warranty information mentioned on the product page.
  • Products without warranty information are not covered.